Trust, Security, and Compliance
CivicTally is designed to support municipalities with secure, accessible, and transparent infrastructure reporting tools.
Our platform follows widely accepted accessibility and security practices to help cities deploy the service confidently.
Accessibility
Designed for Inclusive Public Access
CivicTally is designed to meet WCAG 2.1 Level AA accessibility standards, supporting accessible digital services for all residents.
Accessibility features include:
- Keyboard navigation support
- Screen reader compatibility
- Accessible color contrast
- Semantic HTML structure
- Alternative views for map-based data
Accessibility documentation, including a VPAT (Voluntary Product Accessibility Template), is available upon request.
CivicTally supports accessibility expectations aligned with the Americans with Disabilities Act (ADA) and government accessibility standards.
Security
Secure by Design
CivicTally uses modern web infrastructure and security best practices to protect municipal and resident data.
Key security practices include:
- HTTPS encryption across all services
- Secure cloud hosting
- Controlled administrative access
- Regular software updates
All data transmitted to the platform is encrypted in transit.
Data Ownership
Municipal Data Belongs to the Municipality
Cities retain full ownership of all data submitted through CivicTally.
CivicTally acts solely as a service provider and does not sell or share municipal data.
Municipalities can export their data at any time.
Export options include:
- CSV downloads
- API access for integration with other systems
Privacy
Responsible Data Practices
CivicTally collects only the information necessary to support issue reporting.
Cities may choose whether residents:
- Submit reports anonymously
- Provide optional contact information
CivicTally does not sell personal data submitted through the platform.
Reliability
Built on Modern Cloud Infrastructure
CivicTally is designed for high availability and fast performance.
The platform operates entirely in the browser and does not require installation on municipal systems.
This allows cities to deploy CivicTally quickly without complex IT infrastructure.
Municipal Procurement Support
CivicTally is designed to work within common municipal procurement processes.
Supporting documentation can include:
- Accessibility documentation (VPAT)
- Security overview
- Privacy policy
- Service agreement
Municipalities may also request pilot programs to evaluate the platform before full adoption.
Designed for Municipal Use
CivicTally is built specifically to support the needs of local governments.
The platform supports:
- Accessible public reporting tools
- Transparent issue tracking
- Open data access for municipalities
- Real-time visibility into civic issues
These capabilities help municipalities improve responsiveness while maintaining transparency with residents.
Why CivicTally Exists
CivicTally was created after a major winter storm exposed how difficult it was for residents and city officials to communicate about unplowed roads and infrastructure issues in real time.
The platform was designed to give communities better visibility into civic issues while helping municipalities respond more effectively.
Contact
Questions About Compliance or Security?
Municipal staff and procurement teams can contact us for documentation or technical details.